Cancellation, Refund & Tax Invoicing Policy

1. B2B Corporate Subscriptions & GST Invoicing Rules

YTCareer.com provides enterprise B2B recruitment tools, including Job Posting quota packages, Resume Database Search licenses, and featured employer spotlight campaigns. All subscriptions are billed in advance in Indian Rupees (INR):

• Statutory GST Taxation: Displayed subscription prices are exclusive of Goods and Services Tax (GST). Applicable GST (18%) is added to the tax invoice at checkout under Central GST (CGST), State GST (SGST), or Integrated GST (IGST) provisions.
• Input Tax Credit (ITC) Compliance: Corporate entities requiring tax invoices to claim Input Tax Credit (ITC) must provide their valid 15-digit GSTIN and registered corporate entity name prior to completing payment. Retroactive GST invoice adjustments cannot be issued if GSTIN details were omitted during checkout.

2. Digital Fulfillment & Standard Non-Refundable Nature

Because B2B recruitment access, database query keys, and job posting quotas are provisioned digitally and made accessible immediately upon payment authentication by PCI-DSS payment gateways (e.g. Razorpay, Cashfree, Paytm):

3. Qualifying Refund Exceptions & Technical Double-Billing

Refund requests are evaluated exclusively under the following specific technical exceptions:

• Duplicate Billing / Gateway Double Charge: If your bank account or payment card was debited multiple times for a single subscription transaction due to a payment gateway latency glitch, the duplicate transaction amount will be refunded automatically to the original payment source within 5 to 7 business days under RBI payment rules.
• Technical Provisioning Failure: If a transaction succeeds at the bank but YTCareer.com systems fail to provision subscription credits within 48 hours after written notice to billing support, a full refund or equivalent credit extension will be issued.

4. Disclaimer of Candidate Response & Hiring Guarantees

Modeled after established recruitment portal standards (Naukri.com, TimesJobs.com, Foundit.in):

• No Candidate Response Guarantee: Purchasing job posting slots or database search seats guarantees portal features and access tools, but does not guarantee candidate response volume, application quality, interview attendance, or successful job placements.
• Market Dynamics: Candidate interest depends on market salary benchmarks, company reputation, and location. Refund requests premised on "low candidate applications" or "unsuccessful hiring outcomes" will not be entertained.

5. Account Suspension & Forfeiture of Prepaid Credit

If an employer account is suspended or terminated due to policy violations—such as publishing fake job vacancies, soliciting money from job seekers, scraping candidate data, or sharing login credentials—all prepaid balances, active subscription periods, and job posting credits are immediately and permanently forfeited without right of refund.

6. Subscription Cancellation & Refund SLA Workflow

To cancel auto-renewal on recurring recruiter plans or log a billing discrepancy, follow the protocol below:

• Plan Cancellation: Recruiters may cancel subscription renewals anytime via the Recruiter Dashboard under Billing Settings. Cancellation stops future auto-debits; active access continues until the current cycle expires.
• Filing a Billing Dispute: Submit written claims to billing@ytcareer.com or support@ytcareer.com accompanied by the transaction ID, invoice number, and payment receipt within seven (7) business days of the transaction.
• Refund Processing Timeframe: Verified refund claims are approved within 48–72 hours and processed back to the original funding source (credit card, net banking, UPI) within 7–10 working days.